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Access Service Request (ASR) is a service that provides access to a telecommunications network. Access services include residential lines, business lines, and PBX trunks for access to the public switched telephone network (PSTN). An ASR is an order to originate or terminate connections to your company's telephone network. It is submitted by the customer on OBF-developed ASR forms. You use the ASR order entry screens when you enter the customer-submitted service request.

In the telecom industry, throttling is the intentional restricting of the message volume that a telecom company will take from an upstream or downstream system. By throttling the order volume, providers can help to ensure that the network remains stable and that customers experience little to no disruptions in service. In addition, throttling can also help to prevent congestion and improve overall network performance.

A telecom system is a network of communications facilities and equipment that are used to transmit voice, data, and video traffic. A legacy telecom system is an older system that has been in use for many years. These systems are often complex and expensive to maintain. However, they can be very reliable and offer a wide range of features. Legacy telecom systems are often replaced by newer, more modern systems. However, in some cases, these older systems may still be the best option for a particular application so an API (software intermediary) may be implemented to maintain a working connection.

Telecommunication network outages can cost carriers millions. This along with the effect they have on your reputation means that outages are far more than just an inconvenience. Downtime runs the very real risk of damaging your business beyond repair. The longer the outage goes on for, the more costly it will be the network provider. Because of this, it is important that you get back to normal business as soon as possible or, even better, avoid outages from happening in the first place. Before going deeper into how to maintain your telecommunication network, let us first consider why avoiding outages is now as important as ever.